Shipping policy

Order Processing:

  • We strive to process and ship all orders within 5-7 business days of receipt. 
  • Please note that during peak seasons or high order volumes, processing times may be slightly longer. 
  • You will receive a shipping confirmation email with tracking information once your order has been shipped. 

Shipping Methods & Costs:

  • We offer shipping within Canada via Purolater, Canpar, Fedex, UPS, other.
  • We offer flat rate shipping with a free shipping threshold. Flat rate shipping rates are as follows: 
    • $20 shipping for orders under $40 in value.
    • $10 shipping for orders $40-74.99 in value.
    • FREE Shipping for any order $75 and up in value.
    • These rates are automatically applied and adjusted at checkout.
    • Shipping includes a tracking number.
  • We offer a "local pick up" in Beaumont, Alberta, Canada and Nisku, Alberta, Canada. We will arrange the pick up time and date with you once your order is ready.
  • International shipping is available to the USA, Mexico, Australia, and parts of Europe, and shipping costs are Flat Rate at $25. 

Tracking Your Order:

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track the status of your shipment using the tracking number on the carrier's website.

Shipping Restrictions:

  • At this time DO NOT ship packages to PO boxes. A physical address must be provided for shipping. 
  • We may have restrictions on shipping certain items internationally. 

Lost or Damaged Packages:

  • If your package is lost or damaged in transit, please contact us immediately.
  • We will work with the carrier to resolve the issue and either reship your order or issue a refund. 

Returns:

  • Please see our Returns Policy for details on how to return an item